This page explains how to get your money back, return products and cancel an order. These terms apply to all customers, wherever you live.

1. Our 30-Day Money-Back Guarantee (start here)

We stand behind Tranquil. We made it because it works for us, and we believe it can make a real difference for you too. Use it every day for 30 days. If you do not feel the difference, you get your money back.*

• Covered: Tranquil (Can, Bag and 3-month packs).
• Not covered: all other products, for example BKM Electrolytes, Glow+, Ultra Focused, Life NAD+, Harmonized and BKM Nasal Strips. For these, the right of withdrawal (section 5) and complaint rights (section 3) apply as usual.
• Open the product and use it every day. We recommend using it for the full 30 days, since that is when most people notice the full effect.
• Not happy? Contact us no later than 30 days after you received your order. We refund 100% of your first month, shipping included.* You keep the product and do not need to send anything back.
• When you use the guarantee, we cancel your subscription for that product.
• Free gifts that came with your order: we deduct their value from your refund, or you send them back unopened and pay the return shipping.

*Applies only to Tranquil. 3-month packs: we refund the value of the first can plus the shipping you paid. Unopened refills can be returned for a refund (you cover the return shipping). First purchase of Tranquil at bkm.health.

Full terms, examples and what is covered: 30-Day Money-Back Guarantee. The guarantee is voluntary and comes on top of your legal rights below.

2. Tranquil 3-month packs: unopened refills

You can return the unopened refills from a 3-month pack (1 can + 2 refills, or 3 refills) within 30 days of delivery. This works whether or not you use the money-back guarantee. You get a refund for each unopened refill. Contact us first at info@bkm.health and we send you the return address and a return label. You pay the return shipping (the cost of the label is deducted from your refund).

3. My product arrived damaged, faulty or wrong. What do I do?

Contact us at info@bkm.health as soon as possible after you notice it. Send your order number and a photo if you can. We will send a new product or give you a refund. We pay all shipping costs.

This is your legal right to complain about faulty goods, and this policy does not limit it. Under Swedish law we are responsible for faults that existed at delivery and appear within three years. A complaint made within two months of discovering a fault is always made in time. If you live in another country, your local law may give you extra rights.

4. Subscriptions

• You can skip a delivery or cancel your subscription at any time in your account under "Manage my subscription".
• Cancelling stops future deliveries and payments. Orders already shipped follow the rules on this page.
• If you use the money-back guarantee, we cancel the subscription for that product.

5. Your legal right of withdrawal (14 days)

You also have a legal right of withdrawal, for all products. For most customers buying Tranquil, the guarantee is the better option, because it also covers opened products. The right of withdrawal works like this:

• Time limit: you can cancel within 14 days of receiving your order, without giving a reason. For subscriptions, the 14 days start when you receive your first delivery.
• Condition: products must be returned in unopened, sealed packaging. Supplements with a broken seal cannot be returned under the right of withdrawal, for health and hygiene reasons. (Opened Tranquil? Use the money-back guarantee.)
• How to cancel: tell us within the 14 days. Email info@bkm.health with your order number, or use our contact form. Any clear message is enough.
• How to return: we send you the return address and a return label. Send the products back within 14 days of telling us. You pay the return shipping (the cost of the label is deducted from your refund).
• What you get back: the price of the products you return. If you return the whole order, we also refund the standard shipping you paid.
• Free gifts: if you cancel the whole order, please also return any free gift. If a gift is missing, we deduct its value. Example: BKM Nasal Strips (199 SEK).
• When: we refund you without undue delay and no later than 14 days after we receive your cancellation. We may wait until we have received the products back, or until you have shown us proof that you have sent them, whichever comes first. We refund to the payment method you used and never charge a fee for the refund.

Your statutory rights are not affected by this policy or by our guarantee.

6. Contact and company details

BKM Health AB
Sveavägen 50, 111 34 Stockholm, Sweden (postal address: Box 2189, 750 02 Uppsala, Sweden)
Company reg. no. 559461-0692 · VAT no. SE559461069201
Email: info@bkm.health · Contact form: bkm.health/pages/contact